FAQ

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FAQ

We have gathered answers to the most frequently asked questions to guide you through your Revita experience. If you cannot find what you are looking for, our customer service is always at your disposal.

Are the jewels available for immediate delivery?

Revita jewelry is made-to-order, to ensure more conscious production and the utmost artisanal care in every detail.

How long does it take to process my order?

Production times are approximately 15 business days. Once processing is complete, the jewelry is handed over to the courier.

How long does shipping take?

After production, delivery generally takes 24-48 hours, barring any courier delays or holiday periods.

Can I modify or cancel my order?

If you wish to modify or cancel an order, please contact us as soon as possible. We will do our best to assist you before production begins.

What materials are Revita jewelry made of?

Revita creations are crafted from 925 Sterling Silver and 18kt gold-plated 925 Sterling Silver, selected for their quality, durability, and timeless elegance.

Are the jewels Made in Italy?

Yes. Revita jewelry is made entirely in Italy by expert artisans.

Do gold-plated jewels tarnish?

Gold plating is a surface finish that can naturally wear off over time depending on usage and personal habits. With proper care, it is possible to preserve it for longer.

How do I choose the ring size?

You can consult our Size Guide, where you will find simple instructions for measuring your finger at home.

If I choose the wrong size, can I exchange it?

Contact us and we will evaluate the best solution together based on the product purchased.

Which payment methods do you accept?

We accept the main secure payment methods available at checkout, such as credit/debit cards, Apple Pay, Google Pay, and other systems active on the site.

Can I make a return?

Yes, it is possible to make a return within 30 days of delivery, in compliance with the conditions indicated on the Returns and Exchanges page.

Can I return a customized piece of jewelry?

No, personalized, engraved, or custom-made products cannot be returned, except in cases of manufacturing defects or non-conformity.

What should I do if I receive a damaged product?

Please contact us within 24 hours of delivery, attaching some photos of the product. We will assist you promptly in resolving the issue.

How can I contact you?

You can write to us via email or by using the contact form on our website. We will be happy to help you.